EVO Repair Diagnostic Service



EVO not working correctly?  We offer Repair Diagnostic Service to analyze the problem and estimate costs for repair or replacement. Please allow 7-14 business days from the time we receive your unit for us to complete your repair.

Here is the fee breakdown & notes:

  • $30 Diagnostic Fee
  • NOTE: YOU CANNOT USE DISCOUNTS ON REPAIRS (If you attempt to do so your order will be canceled)
  • Note: Please clean EVO of any residue before sending
  • Note: Repairs only for EVO not HydraTube

IMPORTANT: You must include the following information in the NOTES of your order or your repair cannot be processed:

  • EVO serial number
  • Support case number (Use First Initial and Last Name if you did not receive a case number, e.g. T. Smith)
  • Reason for repair in the notes

Please email xhlcustomercare@gmail.com for more info.