Glass Bamboo Repair - International Customers



However the deed went down, do not fear! We can fix your EVO and get you back to aroma heaven where you belong. Bamboo breaks are not covered under the 3-Year Limited Warranty. Please allow approximately 14 business days from the time we receive your unit for us to complete your repair.

Here is the fee breakdown & notes:

  • $130.00 USD repair fee includes replacement of Bamboo, heating calibration, and return shipping
  • NOTE: YOU CANNOT USE DISCOUNTS ON REPAIRS (If you attempt to do so your order will be canceled)
  • Note: Please clean EVO of any residue before sending
  • Note: Repairs only for EVO not HydraTube

IMPORTANT: Please include the following information in the NOTES of your order or your repair:

  • EVO serial number
  • Support case number
  • Any repair in the notes

If you have trouble completing payment or have questions, please email